Office Furniture Center
Frequently Asked Questions

Have questions about our products or services? Office Furniture is here to help answer any questions and address any concerns. Read our frequently asked questions below!

What is the Difference Between Premium Pre-owned and Renewed? What Do Product Grades Mean?

Click here to learn more!

Do You Offer Same Day or Next Day Pickup?

Same day pickup is not an option, but we do offer next day pick up on a variety of options. If you place your order before 2pm, you can pickup any order for the following items after 1pm the next business day:

• All seating orders of 5 chairs or less
• All lounge furniture orders of 3 pieces or less
• All Training or Cafe table orders of 5 pieces or less
• All filing & storage orders of 3 pieces or less
• All straight desk orders of 3 pieces or less
• All accessories & other miscellaneous items

Orders of workstations, L-shaped desks, u-shaped desks, private offices, conference tables, or any orders over the maximum purchase for the above category sets are not eligible for next day pickup. A customer service representative will be in touch to confirm your pickup date after order.

How Does Shipping Work?

Office Furniture Center offers a variety of shipping and delivery options for both local and nationwide customers. We offer a $29 local-delivery fee for up to (3) items within 25-miles of the Office Furniture Center showroom (excluding Union buildings). If you are looking to ship larger items, such as private offices and workstations nationwide, we will need to generate a Custom Delivery Quote for you (this typically takes 24-48 hours to find the lowest rate). Applicable shipping options will be displayed during checkout once you enter your Zip Code.

What Does 'Custom Delivery Quote' Mean?

If you are looking to have an item shipped outside of the Chicagoland area, we offer a 'custom delivery quote' option during checkout. Most of our inventory is pre-owned and fully assembled so they must ship LTL freight. When you select that option, our team reaches out to our network of delivery suppliers to find you the lowest price available. We will contact you with your custom quote after checkout. If we cannot find you an acceptable shipping cost, you can cancel your order at that time.

Some smaller items are available to ship via UPS for a flat fee of $75. If applicable, this option will appear at checkout.

When Will My Order Ship?

Here is our current fulfillment schedule to ship orders:

How Can I Check The Status Of My Order?

To check the status of your order, simply email store@officefurniturecenter.com and a member of our customer service staff will provide an update for you.

What Is Your Return Policy?

Office Furniture Center offers a 30-day return policy on all pre-owned products. If you are located in the Chicagoland area, simply bring your items back to our showroom and we can either exchange them or process a refund for you. For orders that are shipped nationwide: If there are any major issues with condition or functionality, we will pay for your return shipping. If you had your item shipped using our nationwide shipping options and simply do not like the item, you will be required to pay for return shipping.

What Warranties Do You Offer?

Office Furniture Center offers a 5-Year Limited Warranty on all Refurbished and Remanufactured items. We do not offer a warranty on pre-owned items, only our 30-day return policy. Warranties on new products are specific to each manufacturer and may vary from product to product.

When Will You Receive More 'XYZ' Product?

The majority of our pre-owned inventory is acquired through offices that are downsizing or closing. This means that we receive inventory sporadically, and typically will not know exact quantities and features of products until the product is at our warehouse. Because of this, knowing exactly when we will have new product is tricky. The best way to stay up-to-date on our inventory is to check out our website every few days.

Do I need To Make An Appointment To Visit Your Showroom?

Office Furniture Center's showroom is completely open to the public! You do not need to make an appointment to browse our showroom, and you can purchase and take your items with you on the same day. We staff our showroom daily with office furniture experts, so if you have questions about products, or are looking for purchasing advice, we are here to help! Our normal business hours are Monday-Friday from 8AM-5PM and Saturdays from 10AM-3PM (business hours may vary due to holidays, etc.).

Are Your Products Cleaned?

Office Furniture Center cleans and inspects all of our products when we receive them to eliminate any odors and dust. We also clean our products before we ship them.

Why Are Your Prices So Low?

Office Furniture Center prides itself on providing affordable and sustainable alternatives to buying new office furniture. Because the majority of our products are pre-owned, we are able to sell our products a fraction of the price of buying new.

Can You Send Pictures Of The Actual Item?

Our website does not contain any stock-pictures of pre-owned items. All of the pictures on our website are of actual products that we sell, and will depict typical wear and tear to give you a better idea of what you will be receiving. We use a professional photographer who crops our pictures out to give them that 'stock photo' look.

Will You Buy My Old Office Furniture?

Office Furniture Center sources it's furniture from offices that are downsizing or closing- With that being said, we typically only look for large quantities of products that are in great condition. We are actively looking for Herman Miller Aeron work chairs & Steelcase Leap V2 Task chairs. If you think that you have products that we may be interested in, email buyback@officefurniturecenter.com with pictures, quantities, descriptions and the location of the furniture.